Frequently Asked Questions
Find quick and clear answers to the most common questions about purchasing, shipping, payment, returns, and order tracking. We aim to provide a smooth and reliable shopping experience for all our customers in Morocco.
How long does delivery take?
Orders are usually delivered within 2 to 5 business days within Morocco, depending on your location and the shipping method you choose.
Can I return a product?
Yes, you can return the product within 7 days of receiving it, provided it is in its original condition with the invoice.
What payment methods are available?
We offer several payment options, including cash on delivery, bank transfer, and credit card payments.
Do you offer international shipping?
Currently, we only ship within Morocco, but we plan to expand our services to other countries soon.
How can I track my order?
Once your order is shipped, we will send you a tracking number via email or SMS so you can follow your order status.